What is ISA?

International Service Access Limited (ISA) who provides the Mystery Shopper Program since 2002. ISA is a full service agency company that was originally founded in 2001. ISA specializes in Staff Secondment & Recruitment, Sales promoter, outsourcing projects, SME Business Consultant, Telephone Survey & Focus Group Marketing programs & promotion.


ISA launched Mystery Shopper Program (MSP) in 2002, since then we have conducted over 100,000 retail outlet assessments and received positive feedbacks from our clients. Currently, annually visit around 80,000 times

Why is ISA?

International Service Access Limited (ISA) is the 1st MEMBER of MSPA in Hong Kong. As a well-established professional MS provider in the industry with the market driven demand, we has been widely broadcasted recently by mass media including TV, magazines and newspapers. We comprehend and provide one-stop-shop analysis report on retail operation and management to our clients. From planning, implementing, we are confident to deliver the hustle-free customer-oriented service to our clients.

International Service Access Limited (ISA)

We provide comprehensive retail business services

We are a full Service Outsource Agency that was originally founded in 2001.

Our mission is to become the leader in providing Mystery Shopper Service in Hong Kong and further expand the market in China Region.However we are not satisfied with the current stage. We understand that when the company's location, pricing, and product assortment are not longer unique, service is often the key to success or failure. With our experienced experts who are familiar with all kinds of customer needs and requirements in every industries, MSS can provide full range of quality services, including measure & evaluate shop environment, product quality, customer service etc.

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The Smiling Report

The Smiling Report is launched by the member of MSPA in different countries all over the world. It is a global survey on the circumstances of service providers delivering their smiles to the corresponding customers. The measuring scale is based on whether the Mystery Shopper during his/her visit received a smile, a greeting and an add-on sales suggestion.



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